Welcome to Travel Ace. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or interact with our services.
1. Information We Collect
a. Personal Information
When you book a tour, sign up for newsletters, or contact us, we may collect the following personal data:
- Full name
- Email address
- Phone number
- Billing and mailing address
- Passport details (when required for travel bookings)
- Emergency contact information
- Payment information (processed via secure third-party providers)
b. Non-Personal Information
We may also collect:
- IP address
- Browser type
- Device information
- Pages visited on our site
- Referral URLs
This data helps us improve our website and user experience.
2. How We Use Your Information
We use your information to:
- Process and manage bookings and payments
- Provide customer support
- Send booking confirmations and updates
- Personalize your experience
- Send promotional emails (if you opt in)
- Improve our services and website
- Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with:
- Tour partners and service providers (e.g., hotels, transport & support providers)
- Payment processors and booking platforms
- Government or law enforcement agencies (as required by law)
- Marketing platforms (only with your consent)
All third parties are required to handle your data securely and only for the purposes specified.
4. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
5. Your Rights
Depending on your location, you may have the right to:
- Access your data
- Correct or update inaccurate information
- Request deletion of your data
- Withdraw consent at any time (e.g., unsubscribe from marketing emails)
To exercise your rights, contact us at: travelacebd@gmail.com
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze site traffic, and serve targeted ads. You can manage cookie preferences through your browser settings.
7. Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on our website with the updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at:
Travel Ace
Email: travelacebd@gmail.com
Phone: +8801713580661
Website: travelacebd.com